Privacy Policy

Introduction

kg99b ("we", "us", "our") operates the website kg99b.pro — Bangladesh's trusted online casino and sports betting platform. We are committed to protecting the privacy and personal data of every user who registers, plays, or interacts with our services. This Privacy Policy explains in plain language exactly what data we collect, why we collect it, how we use and store it, and what rights you hold as a player.

By creating an account or continuing to use kg99b, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the platform immediately and contact our support team at [email protected] for assistance with account closure.

Information We Collect

kg99b collects two broad categories of data: information you voluntarily provide when registering or transacting, and data collected automatically as you use the platform. We collect only what is necessary to deliver a safe and functional gaming experience.

Information You Provide

• Account Details — Full name, username, date of birth, email address, and phone number collected during registration.
• Identity Verification — National ID (NID) copy or passport scan submitted to verify age (21+) and prevent fraudulent accounts.
• Payment Information — Mobile banking numbers for bKash, Nagad, Rocket, or Upay and transaction reference IDs used for deposits and withdrawals.

Automatically Collected Data

• Device & Browser Data — IP address, device type, operating system, browser version, and screen resolution captured on each session.
• Usage Data — Pages visited, games played, session duration, click paths, and feature interactions logged for service improvement.
• Cookies & Tracking Tokens — Session cookies, persistent preference cookies, and analytics tokens that help us keep you logged in and personalise your experience.

How We Use Your Information

The data kg99b collects is used exclusively for the following lawful purposes. We do not use your data for any purpose beyond what is described in this section without first obtaining your explicit consent.

• To create, verify, and manage your kg99b player account securely.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and linked bank accounts.
• To fulfil responsible gaming obligations including age verification and self-exclusion management.
• To detect, investigate, and prevent fraudulent activity, money laundering, and unauthorised account access.
• To send transactional communications (deposit confirmations, withdrawal notices, security alerts) to your registered contact details.
• To analyse platform usage patterns and improve game offerings, site performance, and customer support quality.

Where you have provided consent to receive promotional communications, we may also send you information about relevant bonuses, seasonal offers (such as Eid or BPL season promotions), and new game launches. You may withdraw marketing consent at any time by contacting [email protected].

Legal Basis for Processing

kg99b processes personal data under the following legal grounds, in line with applicable data protection principles:

• Contractual Necessity — Processing your account details and payment data is necessary to fulfil our service contract with you as a registered player.
• Legitimate Interests — Fraud prevention, platform security, and product improvement represent legitimate interests that do not override your privacy rights.
• Consent — Marketing communications are sent only where you have given clear, freely-given consent, which you may withdraw at any time.

Sharing Your Information

kg99b does not sell, lease, or trade your personal data. We share your information in limited, specific circumstances described below.

Service Providers

We engage trusted third-party processors — including payment gateway operators, identity verification providers, and cloud hosting partners — who are contractually bound to handle your data only as instructed by kg99b and to maintain appropriate security standards. These partners are not permitted to use your data for their own marketing or commercial purposes.

Legal Obligations

kg99b may disclose personal data if required to do so by applicable law, court order, or regulatory authority. In such cases, we will disclose only the minimum data necessary and will notify you wherever legally permissible.

Cookies & Tracking Technologies

kg99b uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how our site is used. We deploy the following categories of cookies:

• Essential Cookies — Required for login session management, security token validation, and core site functionality. Cannot be disabled without breaking basic features.
• Analytics Cookies — Help us understand aggregate traffic patterns, popular games, and site performance. No personally identifiable information is linked to analytics data.
• Preference Cookies — Store your language, game display, and notification settings so your preferences are retained across visits.

You may manage or delete cookies through your browser or mobile device settings. Please note that disabling essential cookies may prevent certain platform features from functioning correctly. Continued use of kg99b constitutes acceptance of our use of necessary cookies.

Data Retention

kg99b retains your personal data only for as long as it is necessary to fulfil the purposes described in this Policy, or as required by applicable law. The data retention schedules in the table above reflect our standard retention periods by data type.

Upon account closure, kg99b will delete or anonymise your personal data within a reasonable period, except where retention is mandated by financial, anti-fraud, or legal compliance obligations. Transaction histories relevant to financial auditing may be retained for up to 7 years in accordance with standard financial record-keeping requirements.

Security Measures

kg99b employs industry-standard security controls to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security framework includes SSL/TLS encryption for all data in transit, hashed and salted password storage, role-based access controls limiting staff access to personal data, regular security audits and vulnerability assessments, and real-time fraud detection systems monitoring account activity.

While we apply robust safeguards, no digital system can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify affected users promptly and take all reasonable remedial steps. If you suspect any unauthorised access to your kg99b account, please contact [email protected] immediately.

Your Privacy Rights

As a kg99b user, you hold the following data rights. To exercise any of these rights, contact our privacy team at [email protected] with your registered email address and the specific right you wish to invoke.

• Right of Access — Request a copy of all personal data kg99b holds about you, including account details, transaction history, and communication logs.
• Right to Rectification — Request correction of any inaccurate or incomplete personal data held in your player account.
• Right to Erasure — Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to Restrict Processing — Request that we temporarily halt processing of your data while a dispute or correction request is under review.
• Right to Data Portability — Request your personal data in a structured, machine-readable format so that it can be transferred to another service provider of your choice.

We aim to respond to all valid privacy rights requests within 5 business days. In complex cases, we may require up to 30 days. We will always acknowledge receipt of your request promptly and keep you informed of progress.

Age Restriction — 21+ Only

kg99b is strictly an adult platform. We do not knowingly collect or process personal data from individuals under the age of 21. All users are required to confirm that they are 21 years of age or older during the registration process, and we conduct age verification checks using National ID (NID) documents or passport scans.

Changes to This Privacy Policy

kg99b reserves the right to update or amend this Privacy Policy at any time. Material changes — such as new categories of data collection, changes to third-party sharing practices, or significant alterations to user rights — will be communicated to registered users via their registered email address or through a prominent notice on the kg99b platform no fewer than 7 days before taking effect.

Minor or clarificatory edits (such as correcting typographical errors or adding explanatory examples) may be made without prior notice. The "Last Updated" date at the top of this page reflects the date of the most recent revision. Continued use of kg99b following any update constitutes acceptance of the revised Policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, our privacy team is available to assist you. We aim to provide clear, helpful responses to all privacy-related enquiries.

Email us at: [email protected]